Field Service Engineer - Career Portal in Queensbury at Angiodynamics, Inc.

Date Posted: 9/11/2022

Job Snapshot

Job Description

JOIN A TEAM COMMITTED TO IMPROVING PATIENT CARE

It takes a team of talented people to become one of the world’s leading providers of innovative medical devices.

AngioDynamics is dedicated to improving patient outcomes by focusing on the development of disruptive and differentiated technologies that address unmet patient needs and supporting professional healthcare providers around the world in the delivery of high-quality patient care.

We accomplish this through:

  • A Commitment to the Highest Standards of Quality
  • Relentless Innovation
  • Operational Excellence

Our employees receive the highest level of training and endeavor to be the best and the brightest in the medical device industry.

We are pleased to offer a comprehensive benefit plan that supports the overall health and wellness needs of our employees and their families.

JOB SUMMARY – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsible for maintaining the reputation of AngioDynamics hardware as reliable and high-functioning medical equipment by providing the technical support, complex troubleshooting, and general maintenance of customer and company-owned hardware either in the home office or on-location with a focus on customer relationship building through prompt and efficient service.

Essential Duties and Responsibilities:

  • Perform hands-on assessment of hardware received for repair; implement diagnostic process and perform applicable repairs;
  • Perform hardware installations and repairs at customer sites as needed with traveling flexibility;
  • Ensure customer hardware is upgraded as needed; perform upgrades to hardware/software at customer locations;
  • Collaborate with R&D in the development of technical documentation such as test methods, training updates, and service reference material;
  • Submit ECO's as required for the amendment of test methods, training materials, service reference material, and other applicable SOPs;
  • Make strategic recommendations to supervisor related to hardware service initiatives based upon field experiences and observations;
  • Develop strong working relationships with biomedical departments, physicians, Admin and other hospital staff;
  • Act as first point of contact for technical queries, providing troubleshooting and support by phone in case of equipment failure including out of hours 'on call' support;
  • Follow all relevant SOPs and Service database procedures;
  • Maintain a clean and safe working environment ensuring efficient and effective use of space in compliance with all regulatory standards;
  • Actively participate in project teams, representing the hardware service department in a professional and cooperative interdepartmental atmosphere;
  • to identify root causes during failure analysis;
  • May perform other duties as assigned.

QUALIFICATIONS–The requirements listed below are representative of the knowledge, skill or ability required.

Education and Experience

  • Associates in electronic engineering or related preferred;
  • 1-3 years of demonstrated experience in electronics repair and troubleshooting to component level;
  • Certifications Required Valid Drivers License;
  • Medical equipment troubleshooting, experience working in a field service environment including telephone support.

Skills/Knowledge

  • Strong customer facing skills;
  • Ability to self-direct and perform service activities with minimal supervision;
  • Proven track record to work to tight deadlines and manage multiple and changing priorities;
  • Proficient in the following computer software applications: Microsoft Office;
  • Exceptional interpersonal skills;
  • Strong organizational skills;
  • Strong communication skills (written and verbal);
  • Ability to effectively communicate both internally and externally;
  • Ability to read and interpret documents such as safety rules, operating and maintenance, instructions, and procedure manuals. Ability to write routine reports and correspondence.

#LIremote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

AngioDynamics does not accept resumes or candidate submissions from third-party recruiters and/or vendors who are not expressly under current written contract.

Other details

  • Job Family :2.1 Technical Professionals
  • Job Function :Hardware Services
  • Pay Type :Salary

Job Requirements