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Associate CRM Systems Administrator in Latham, NY at Angiodynamics, Inc.

Date Posted: 7/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Latham, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Associate CRM Systems Administrator works directly with the Sales, Sales Operations, and Marketing Teams to gather business requirements to develop and deliver process improvements through automation on the platform. The Associate CRM Systems Administrator is responsible for system maintenance, user maintenance, training as well as seeking out opportunities to help teams work and sell more efficiently by creating innovative custom applications on the platform. The Administrator is responsible for keeping the needs of the business aligned with the IT Strategy by practicing standard change procedures, project collaboration, and software selection criteria.

Essential Duties and Responsibilities
  • Administrates the platform.
  • Maintain user accounts and create user roles and profiles.
  • Perform administration on the platform including workflows, objects, resources, validation rules, and other functions needed to support the application.
  • Lead or participate in all phases of the application development lifecycle (discovery, requirement gathering, design, configuration, testing, support).
  • Proactively identify and recommend operational improvements, enhancements, and customizations to meet business needs.
  • Provide application support and training to users of the platform.
  • Work with third-party vendors and consultants on developing system-specific requirements and rollouts.
  • Work directly with the user community to learn about enhancement opportunities, prioritize work with the teams, and proactively communicate status.
  • Create and maintain administration documentation and configuration documentation following the corporate change process and templates.
  • Develop reports, dashboards and processes.
  • Responsible for the data maintenance and data integrity within the platform.
  • Understand and document the interfaces to systems that connect to the platform.
  • May perform other duties as assigned

Regulatory Responsibilities

  • Manages in order to ensure compliance with all relevant regulatory/legal requirements


  • Individual Contributor - Build Quality into all aspects of their work by maintaining compliance to all quality requirements